Refund policy

Return & Refund Policy

At Paws & Prints, each item is made to order especially for you. Because our products are created on demand, we generally do not accept returns or exchanges for change of mind, incorrect size or color selection, or other customer ordering errors.

Damaged, Defective, or Incorrect Items

We want you to love your order. If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after delivery. Please include your order number and clear photos showing the issue and, when applicable, the packaging. We will review the issue and work with you to make it right. Depending on the circumstances, this may include a replacement or refund.

Please do not send an item back without contacting us first. If a return is required, we will provide instructions.

Cancellations & Order Changes

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once submitted. If you notice a mistake, please contact us as soon as possible and we will do our best to help before production begins.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

European Union & Other Consumer Rights

Nothing in this policy limits any cancellation, return, refund, or other consumer rights that apply to your purchase under applicable law. Where legally required, those rights will apply regardless of the terms above.

Questions

If you have any questions or concerns about your order, please contact us at hillaryr1983@gmail.com. We’re happy to help.